Info


For any information
customer.hfarm@opacoitalia.it
Phone / Whatsapp +39 351 7070773

We will answer you as soon as possible.
Service active from Monday to Friday 08:30-12:30/13:30-17:30


HOW TO ACCESS THE PLATFORM

On the webpage http://h-farm.shop you will find a completely renewed and updated platform to which you will have access only if registered and logged in. After the first registration, you will get a username and a password which will enable you to easily log in in the future. Moreover, through this registration process you will be able to save all your personal data and all shipment details. Be careful though: After registration, shipment details and address can be changed directly on the platform, whereas personal data can be modified only through email, that you will need to send to the address: customer.hfarm@opacoitalia.it .

SUPPLIERS OF ITEMS

Item descriptions can change by vendor. The photos of the items themselves will always be updated. 

DELIVERY METHOD

The shipment of the newly placed order will be arranged as follows:

  • Either the goods will be delivered through home delivery
  • Or they will be delivered to the address that will have been selected while placing the new order.

The shipment will be on behalf of DHL courier (for Italy). In case of home delivery, the courier will make two delivery attempts, after which the goods will be sent back to Opaco srls. The eventual new shipment will be on Customer’s expenses.

All pieces of clothing (included in the welcome kit or not) will be shipped within 5 working days from the date in which the order has been placed, unless some restock will be needed – in this case the goods will be delivered within 10 days more or less.

On the website there will be also some articles that will be available only while stock lasts. These products will be for this reason subjected to discount.

RIGHT OF WITHDRAWAL

Pursuant to art. 52 of the Consumer Code (Legislative Decree 6 September 2005 n.206), the Customer has the right to withdraw from the contract concluded online with Opaco S.r.l.s without any penalty and without having to provide any reasons, communicating his will to Opaco S.r.l.s within 14 ( fourteen) days from the day on which the Customer or a third party other than the carrier and designated by the Customer received the goods purchased on the website: http://h-farm.shop. The right of withdrawal is regulated by law (Legislative Decree 206/2005).

To exercise the right of withdrawal provided by law, the Customer must inform us of his decision to withdraw from the contract by registered letter with acknowledgment of receipt within 14 (fourteen) days of delivery of the product (at Opaco S.r.l. – via Giuseppe Mazzini, 88 – 35060 Cartigliano (VI) – Italy).

It is possible to send the communication, within the same deadline, also by telegram, e-mail (to the address customer.hfarm@opacoitalia.it), provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.

The deadline set for the withdrawal is considered respected if the Customer sends his declaration before the expiry of the term of 14 (fourteen) days starting from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the physical possession of the purchased good; in the case of purchase, through a single order, of multiple goods or multiple goods delivered separately, the term of 14 (fourteen) days starts from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the physical possession of the last good.

After the communication, the products must be returned. The products must be returned without delay and in any case no later than 14 (fourteen) days from the date on which the decision to withdraw from the contract with Opaco S.r.l.s. was communicated. The deadline is met if the goods are shipped before the expiry of the period of 14 (fourteen) days from the communication and received intact to Opaco S.r.l.s. The goods must be shipped by courier (at the customer’s choice and expense) to the address Opaco S.r.l.s via Giuseppe Mazzini 88, 36050 Cartigliano (Vi) – Italy